How much does it cost if I apply for a refund more than 14 days (excluding the test day) before the test?

• If you cancel your IELTS test registration more than 14 days (excluding the test day) before the test you will receive a 75% refund of the total test fee.

How much does it cost if I apply for a refund between 14 days to 5 days (excluding the test day) before the test?

• You cancel your IELTS test registration within 14 days but more than five days (excluding the test day) before the test you will receive a 50% refund of the total test fee. Cancellations made after this time are not eligible for refund.

Can I receive a refund with less than 5 days before the test (excluding the test day)?

• If you cancel your IELTS test registration within five days of the test (excluding the test day) you will not receive any refund.

Are there any exceptions to this under 5 day rule?

You may make a case for exceptional circumstances to your test center before the test and up to five days after the test date if you did not attend the test. We will respond to you within seven working days of receiving your case in writing. We will assess your case for exceptional circumstances. If we approve your case, you will receive a full refund less an administration fee of 25% of the test fee.

If we do not approve your case, then the terms mentioned in the preceding question still apply.

What are considered exceptional circumstances?

We define exceptional circumstances as:

• serious medical conditions which prevent you from attending or performing normally on test day; such conditions require supporting evidence of a medical certificate from a qualified medical practitioner, evidence of bereavement, trauma or other forms of significant hardship, military service. Not having the Original Passport or PR Card on the Test Date (for whatever reasons) is not considered an exceptional Circumstance.

What if I cancel my test due to circumstances related to the COVID-19?

The temporary COVID-19 cancellation and transfer policy was removed in effect from 13 June 2022 as per British Council. All the Refunds and Transfers will be as per the IELTS General Cancellation and Transfer policy below. 

What is the process to requesting a refund?

First, fill in the Refund form by clicking the button below. Once you submit this form, within 3-5 business days we will process your refund and you will receive an automated email confirming the submission. Please note that for all refunds we will charge an administration fee determined by the times mentioned above. After being processed, the refund amount can take up to 10 business days to reflect in your account.

*Note: If you do not see the automated email please check your junk mail as our emailing system sometimes gets filtered into spam.

How much does it cost if I apply for a transfer more than 14 days (excluding the test day) before the test?

• If you apply to transfer your IELTS test registration more than 14 days before the test (excluding the test day) we will charge an administration fee of 25% of the test fee ($85).

How much does it cost if I apply for a transfer between 14 days to 5 days (excluding the test day) before the test?

• If you apply for a transfer for your IELTS test registration within 14 days but more than five days before the test (excluding the test day) we will charge an administration fee of 50% of the total test fee ($170).

What if I have to transfer my test due to circumstances related to COVID 19?

The temporary COVID-19 cancellation and transfer policy was removed in effect from 13 June 2022. All the Refunds and Transfers will be as per the IELTS General Cancellation and Transfer policy below. 

What are the steps to requesting a transfer?

Fill out the transfer form with correct information, and pay the associated charges. Make sure to attach any supporting evidence/document before you submit the form.

(Link for the Transfer form is given below on this page)

What happens if I make a mistake and registered for the wrong type of IELTS?

We know that sometimes you make a mistake in your registration. A module change from IELTS on Computer to IELTS on paper or from Academic to General training or vice versa is something we can help you with.

How much does it cost to transfer modules?

We will charge a price of $30 if the module transfer request is made more than 5 days before your test (excluding the test day). No module transfer request will be accepted if there are less than 5 days in your test (excluding the test date)

Is the change automatic?

Please note that the change from computer delivered test to Paper based test or vice versa, as well as from Academic to General or vice versa is subject to availability of dates.

What are the steps to requesting a module transfer?

Fill out the transfer form with correct information by choosing right option for transfer type, and pay the associated charges.

(Link for the Transfer form is given below on this page)

What if the test centre cancels a test for circumstances outside its control?

Under certain circumstances outside our control, we may have to cancel your test. These circumstances include, and are not limited to, extreme weather conditions, natural disaster, civil unrest and industrial action. In these circumstances, we will provide you with as much notice as possible and give you the choice of either:

• a full refund, or

• a transfer to a future test date convenient to you.

What if the test centre cancels a test for circumstances within our control?

In cases where we cancels a test under circumstances within our control then in addition to a full refund or transfer to another test date, you may be eligible to apply for compensation for expenses incurred. Your eligibility will be assessed as a reasonable claim or not by us and any compensation will be awarded depending on the following conditions:

• We will assess whether the decision to cancel is within or outside our control.

• Any compensation awarded will be limited to travel and accommodation expenses only and which are:

- directly incurred as a result of planning your attendance on test day
- evidenced by payment receipt(s)
- evidenced that cancelled travel and/or accommodation charges are non-recoverable from vendor
- benchmarked against lowest reasonable market rates for the expenses in question

If you travel further than the closest test venue to your normal place of residence then we will not find your claim reasonable.